Frequently asked questions
How do I book?
Contact Battlefield Select Tours
How do I pay?
Pay by cheque, which should be made out to "Battlefield Select Tours" or by bank transfer.
Bank Details: Santander
IBAN Code: GB42ABBY09012875444737
Bic/Swift Code: ABBYGB2L
Is there a surcharge to cover changes in the exchange rate?
Only in extreme circumstances.
Do I have to share a room if travelling alone?
Only if you have indicated on the booking form that you wish to share. If you have indicated that you would like a single room then an additional charge will be added to your balance.
Do I get my money back if I cancel my tour?
This will depend on when you cancel. We are required to make deposits to our suppliers by specific dates, so refunds are at management discretion.
If I have paid my deposit and then it turns out that I am unable to attend the tour, do I lose my deposit?
Deposits are non-refundable. However, you may be able to transfer it to another tour. This will be up to the tour manager's discretion.
What happens if Battlefield Select Tours cancels the tour?
We will provide a full refund or an alternative tour.
Are all meals provided?
At Battlefield Select Tours meals are provided from dinner on the first night, on the ferry, right up to breakfast on the ferry, on our arrival back into the UK. Packed meals are also provided unless indicated on the itinerary. For Silver tours there are no meals provided except breakfast in the hotel.
How many do you require for the tour to go ahead?
We require 25 for the tour to go ahead. We, however, never go over 40 on a tour except when it is a private tour. We believe that this will ensure that you will have a more enjoyable and comfortable tour. It also enables us to treat all passengers as individuals, and so, make your trip a more memorable one, selective to the needs of that particular tour group. Our walking tours require 15 people for the tour to go ahead.
Do I require travel insurance and a European health insurance card?
Yes. You must take out travel insurance and we recommend you obtain a European health insurance card. We will require this information before you travel.
Do I require a passport?
You will require a passport. We will check your passport when you board the coach, to ensure you have not forgotten it, and that it is in date.
Do you accommodate disabled passengers?
Please contact the tour operator to discuss this. We do have a state-registered paramedic or a state-registered nurse on most of the tours, and a first aider on all tours.
Where can I join the tour?
We have pick-up points between Inverness and Hull. For more information please contact Battlefield Select Tours.
Will it be possible to request a visit to a particular grave or memorial?
If the memorial or grave is on or near our planned itinerary and if we have time we will endeavour to make a visit. However, a number of memorials and graveyards are not always possible to visit due to their locations. To accommodate this, separate transport will be provided one day during the tour. Please request any special visits at your time of booking and we will attempt to fulfil your wishes.
Will it be possible to lay a wreath on a grave or memorial?
Each passenger receives a poppy cross to lay where they wish and two passengers get drawn from a hat, to lay a wreath at the Menin Gate. If you wish we can order wreaths for you through the Poppy Fund. Please inform us at your time booking and we will advise you of the additional cost for this request.
Is there a donation included in the tour price that goes towards charity?
Yes, a donation goes to the Poppy Fund and we hold a raffle on the tour where the proceeds go to service charities.
Do I need special clothing and footwear for the tour?
We recommend that you have suitable footwear on the tour as the ground is uneven on a number of the sites. A waterproof jacket is recommended as we spend the majority of the tour outdoors
How fit do you need to be for the walking tours?
The walks are not that hard but you will need to be fit enough to walk approximately 5 -6 miles a day